Your Privacy, Our Priority
Last Updated: 17 July 2026
Shiven Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform"). Please read this policy carefully. By using the Platform, you consent to the data practices described in this policy.
Information We Collect
We collect information you voluntarily provide to us when you register on the Platform, express interest in obtaining information about us or our services, or otherwise contact us. This may include:
- Personal identification information (name, email address, phone number, address)
- Account credentials (username, password)
- Property preferences, search history, and saved listings
- Communication records when you contact our support team
- Payment and billing information for subscription services
- Government-issued identification for KYC verification (for property owners and agents)
- Profile photographs and company details (for agent/broker accounts)
How We Use Your Information
We use the information we collect to operate, maintain, and provide the features and functionality of the Platform. Specifically, we use your information to:
- Create, maintain, and authenticate your account
- Process and match property searches and requirements
- Facilitate connections between customers, agents, property owners, and service providers
- Send administrative information such as confirmations, invoices, technical notices, and security alerts
- Provide customer support and respond to your inquiries
- Personalize your experience and deliver tailored content and property recommendations
- Process payments and manage subscriptions
- Send marketing and promotional communications (with your consent, where required)
- Detect, prevent, and address fraud, abuse, and technical issues
- Comply with legal obligations and enforce our Terms of Service
Data Security
We implement industry-standard security measures to protect your personal information. These include encryption of data in transit (TLS/SSL), encryption of sensitive data at rest, secure access controls, regular security audits, and employee training on data protection.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (see our Delete Account page)
- Right to restrict processing: Request limitation of how we process your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing of your data for direct marketing purposes
- Right to withdraw consent: Withdraw previously given consent at any time
Contact Us
If you have any questions about this Privacy Policy, the data we hold about you, or would like to exercise any of your data protection rights, please contact us at:
Data Protection Officer
For privacy-related inquiries, please email our Data Protection Officer at:
venkates1674@gmail.com